Grievance Redressal
Complaint Redressal and SCORES Process
Clients' queries or complaints may arise due to a lack of understanding or a deficiency in the services provided. Deficiency of service may include lack of explanation, clarifications, or understanding, which can escalate into shortfalls in expected delivery standards, either due to inadequate facilities or the staff’s attitude towards clients.
Clients can seek clarification to their queries or register a complaint in writing, orally, or telephonically.
Contact Details
- Email (Client Servicing): compliance@sra360.in
- Phone: 7381611855
- Postal Address:
QTR A13 1 Back side, Railway Colony, Near Kali Mandir,
Rourkela-13, Dist-Sundargarh, Rourkela, Odisha – 769013
Escalation
If the investor does not receive a response within 10 business days from the Client Servicing Team, they may write to Rajeshwar Mandal at admin@sra360.in. A reply can be expected within 10 business days of reaching out to the Research Analyst.
SEBI SCORES Platform
If you are still not satisfied with our response, you can lodge your grievance with SEBI through the SCORES platform at: https://scores.sebi.gov.in
SCORES is also available as a mobile application. You can download it from:
Google Play Store - SCORES App
